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IT Managed Services

IT Managed Services for Columbus Ohio, your small or mid sized business

Not all IT services need to be in the cloud. When you want your server in your office, we’re here to help. Sometimes you just want to own your data without worrying about the cloud. Having on-site servers comes with the responsibility to make sure that it’s maintained and monitored; IT Managed Services helps with exactly that.

Our services are custom-tailored to your needs. We start with a discovery meeting to get to know you, your business and your office space. We then provide you with a proposal of recommended services.

We have prepared a PowerPoint to walk you through what is included

IT MANAGED SERVICES FAQS

What is IT Managed Services?

IT Managed Services is a monthly service partnership between your business and an IT Managed Service Provider (MSP). Your MSP acts as your professional, internal IT department. (Watch our video, “IT Managed Services: Do I need it?” for more information.)

When is IT Managed Services better for my business?

IT work is critical to your business. When you can afford only one IT support team member, it creates a liability. If that person resigns or is unable to come to work, your business is at risk. With IT Managed Services, you get a whole IT department with customer service representatives, system administrators & engineers, network administrators & engineers, project managers and more.

Should I get IT Managed Services if I don’t have a server?

These days, many companies choose to have cloud servers instead of on-premise servers. Cloud servers still require maintenance and repair. Since your physical office is connected to the internet, you need a network with strong security protection from threats. (Watch our “Am I ready for the Cloud?” video for more information.)

What does the onboarding process look like?

With CompuCorp, onboarding takes place over the first 90 days of your service with us. We come to your office and install our monitoring tools to ensure the fastest response time and the ability to find trends in your business using Network Monitoring services.

Is Antivirus Software included?

Antivirus software is necessary for any business (yes, even if you have Mac computers). CompuCorp has a few vendors that we recommend depending on your configuration. The licenses are included with our IT Managed Services. See what services are included here

Are Network Monitoring services included?

Yes, all of our IT Managed Services clients receive Network Monitoring services for two main reasons:

  1. We want to be alerted when something isn’t right. You’ll often notice when something in IT goes wrong. But sometimes it isn’t obvious to you or your staff. These alerts allow us to quickly respond to and correct those issues.
  2. We want to track trends. Our Network Monitoring software not only tracks issues in real time, but it also stores that information for a daily, weekly, monthly and yearly views. Network Monitoring allows us to find patterns that appear abnormal and then we will investigate or make recommendations to you.

What about after-hours support needs?

Yes, we provide after-hour support services. You can open a ticket via our website (if you are able), and it will send text message notifications to our team on their mobile devices. We provide an on-call rotation for our team, and response times are included in our Service Level Agreement. (Watch “What is a Service Level Agreement (SLA) and why do I care?” video for more information.)

What is NOT included?

IT Managed Services is designed to move your IT budget to a flat rate each month. We base our rates on keeping your business technology operational. The only things that we charge extra for are travel fees for onsite support and IT Projects. The IT Projects are quoted to you from a Scope of Work. Additionally, we provide you with a Project Roadmap recommendation each year so you can forecast a year in advance. (Watch our video on “Why should I create an IT Project Road-map?” for more information.)

Can you support Apple Mac computers?

Absolutely! We are certified from Apple on Mac Integration. If you have a Windows Server but want to have Mac computers in your network, we can make sure that they use the same file storage drives, share the same printers, and are locked down and secured.

NETWORK MONITORING

24 x 7 x 365 alerts to make sure your business is operational, emails are sending and receiving, internet is up and more.

VCIO

Quarterly meetings focusing on business and IT alignment.

REMOTE SUPPORT

We can remotely login to your workstations using any internet connection to diagnose and fix computer problems..

BACKUP MONITORING

We monitor your backups to give you peace of mind.

VENDOR MANAGMENT

We help you utilize the right vendors to partner with and keep them in line for you.

UPDATES/PATCHES

Keeping your systems updated and patched is the first line of defense for security.

HELP DESK

Speak with a real technician at our dedicated help desk.

FIXED EXPENSE

Keep your technology running without the surprise bill at the end of the month.

What our customers say

Some of the things you get with IT Managed Services

CLOUD COMPUTING

Less worry, more productivity.Servers require high availability. If your servers are down, you can't work. Power, failover, internet and maintenance are necessary, but they can be expensive to manage. Let us show you how you can save money and time, as well as gain peace of mind by moving to the cloud.

SPAM FILTERING

We eat spam for breakfastAccording to campaignmonitor.com, over 235 billion emails were sent and received each day in 2018. 14.5 billion of those are spam emails, and we'll keep those out of your inbox.

COMPUTERS

Desktops, servers, and laptopsWe sell and support desktop workstations, laptops, servers and tablets. Whatever you use to get to your data, we can support it.

NETWORKS

Internet, routers, switches, VPNs, and moreWe can connect your computers to the internet all the way up to multiple branches across the country. Efficient networks are fast networks.

ANTIVIRUS PROTECTION

Enterprise level protection
Slow computers and fake virus alerts are a few of symptoms that you have a virus, spyware or malware. The best defense is protection before you have the problem. We cover your network to make sure you are protected on all ends.

DATA BACKUP

How often do you test your backup?
Most companies have some sort of data backup, but most do not test their backups. We recommend the best backup solution and then test it completely. Most of our backups consist of multiple levels.

EMAIL HOSTING

Collaborate from anywhere
Email has become the primary form of communication for businesses. Make sure that your email isn't landing in your prospects junk folders because your email server is misconfigured. Don't have MS Exchange? You don't need it.

WEB HOSTING

Put your website into the cloud Most hackers target websites as a way into your network. You can help eliminate risks by simply moving it to a web server off your network. Let our secure servers host your website with 99.99% uptime.

NETWORK MONITORING

Alerts to engineers mobile phones Active network monitoring and alerts allow us to fix issues before they become a big problem. Network monitoring is like IT staff that works 24/7/365.

OFFICE VoIP PHONES

We can keep your number(s)! VoIP phones bring a lot of new features like voicemail to email transcription, free intra-office calls, call-from-anywhere functionality and more, all while saving you money every month on your phone bill.

WEB DEVELOPMENT

Efficient online systems We have built web systems with modules to help your business. This allows your client portal to be effective at a fraction of the price. Our consultants can give you a demo.

NETWORK WIRING

Eliminate the wires Wiring faults can cause intermittent problems getting on the network, printing, access files on the server and slow network speeds. Structured wiring done right will prevent many of issues down the road that could cost you quite a bit of money.

PRINTERS/COPIERS

For when you need paperWe have a number of multi-function printer solutions to fit a variety of needs. We'll get you set up with the right one.